You do not have the legal right to cancel a purchase from a shop. You do have that right if you buy something online, from telesales or through an agreement that you entered into outside the seller’s business premises.
Things to keep in mind
- You have a 14-day cancellation right when you shop online, by phone, etc., or outside a company’s business premises.
- The seller must give you clear information about how to cancel your purchase before you make it.
- The cancellation period starts the day after you have received the product or entered into an agreement for a service.
Agreements online, by phone, etc.
You can enter into an agreement without seeing the seller in person, such as online or by phone.
Purchasing outside the seller’s business premises
A vacuum cleaner salesperson might come to your door or a business might sell mobile phones outside a supermarket. You do not have cancellation rights for something you buy for less than SEK 400.
The seller must notify you of your cancellation rights
The seller must notify you of your cancellation rights before you buy a product. The information must be clear and tell you everything you need to know in order to exercise your rights. The seller can also give you the information by phone or online if you make the purchase that way. If you shop outside a company’s business premises, the information must be in writing - or in some other readable, durable form as long as you consent to it.
If you enter into an agreement, you must receive a confirmation afterwards. The confirmation must also contain information about your cancellation rights. If you enter into an agreement online or by phone, the confirmation must be in writing or another readable and durable form. If you enter into an agreement outside a company’s business premises, the information must be in writing - or in some other readable, durable form as long as you consent to it.
In other words, the requirement is a little stricter when you enter into an agreement outside the company’s business premises (from a street vendor, etc.).
When does the cancellation period begin?
You have a certain period during which you can cancel your purchase. It starts the day after you have received the product or enter into an agreement for the service. It cannot start until you have been notified of your cancellation rights. If the seller does not inform you of your rights, you have a year to cancel your purchase.
You have the right to inspect the product
To know whether you want to buy a product, you must be able to inspect it. But the product has to remain in its original condition if you are going to return it. You may not use or handle a product in an unnecessary way. If you do, the seller can demand that you pay for the reduction in the value of the product.
Notify the seller that you are cancelling your purchase
You must notify the seller that you are cancelling your purchase and returning the product. You have cancellation rights regardless of whether or not the seller confirms your notification. Nor does the seller have to receive the product within 14 days.
You must pay the postage costs
If you cancel a purchase, you must return the product to the seller within 14 days. It is up to you to pay the postage costs. You can post the product however you like. Keep in mind that you are responsible for the product until the seller receives it.
When you do not have cancellation rights
There are exceptional circumstances under which you do not have cancellation rights. The seller must notify you if you do not have cancellation rights.
Here are some products and services that are not subject to cancellation rights:
- An audiotape, videotape or piece of software after you have broken the seal
- A cultural or sporting event, etc.
- A service that has begun for which you have expressly waived cancellation rights
- Food and other perishable items
- A newspaper or magazine
- A product that was manufactured to suit your preferences or is clearly just for you (with a personal monogram, etc.)
There is a special exception for digital content if you have agreed to it being sent without cancellation rights. The exception applies if the content is sent other than in a physical format. If you buy a DVD or Blu-ray film, you can always cancel the purchase. But you cannot do so if you stream the same film.
- Proofread 10 April 2018