The coronavirus - travel within Sweden

The coronavirus is affecting travel within Sweden. If your trip is canceled due to the coronavirus, you have the right to receive a refund or rebook your ticket.

Cancelled trip

If a trip is canceled due to the coronavirus, the same rules apply as in any other situation. You should get your money back or be given the opportunity to rebook your ticket for another date/time. Always contact the travel company directly to request a refund or rebook your ticket.

 

Vouchers can be useless if company goes bankrupt

Some companies offer their customers different kind of vouchers instead of a refund when a trip has been cancelled. Such an offer is okay. However, you are entitled to a refund should you make such a demand.

When you cancel

If you want to cancel your trip it is, during normal circumstances, the contractual terms that determine your rights. Each company can have their own terms and conditions. Make sure to read through the terms and conditions of your booking to find out whether the company gives you the right to cancel the ticket and get your money back.

Since the Swedish Public Health Agency (Folkhälsomyndigheten) no longer advises against travel within Sweden, the normal cancellation policy applies.

You might be entitled to a refund if you cancelled a trip that was scheduled before June 13, when the Swedish Public Health Agency advised against unnecessary trips within Sweden. The reason is that the situation can be regarded as a force majeure-like event. A force-majeure-like event is something that is extremely unusual, unpredictable and beyond your and the company’s control. This has not been tried in court, so the company may deny you a refund. In such a case you can proceed by filing a complaint to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), which will examine the matter.

Read more and file a complaint on ARN's website

If you have booked a package trip you may be entitled to cancel your trip without having to pay a cancellation fee. This applies if the reason for cancelling is because of unavoidable or extraordinary circumstances at the destination, or in the immediate surroundings.

More information about travel within Sweden

You can read more about canceled trips on Hallå konsument.

Read more about canceled train trips (in swedish)

Read more about canceled bus trips (in swedish)

Call 113 13 for general information about the coronavirus

If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.

Read more from the Public Health Agency on their website

Krisinformation.se

You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.

Read more about the coronavirus on Krisinformation.se