The coronavirus - packages and deliveries
Packages and deliveries may be delayed because of flight restrictions imposed due to the coronavirus.
If a package or other delivery is significantly delayed and this has a major impact on you, you have the right to cancel the purchase. In such a case, you do not have to receive or pay for the item. Direct your cancelation demand to the company from which you purchased the item.
If a delivery is delayed or does not reach you due to extraordinary circumstances, you are unlikely to be entitled to damages. When a delay is due to a so-called “extraordinary circumstances,” the carrier is not considered to be responsible for the delay.
If you and the company do not find a solution, you can file a complaint with the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), which will assess the matter in question. There is no cost associated with having your case examined by ARN.
Call 113 13 for general information about the coronavirus
If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.
You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.
- Proofread 20 March 2020