The coronavirus - hotels and accommodation
If you wish to cancel a hotel reservation it is your agreement with the hotel that determines your right to do so. UD is still advising against trips to multiple countries. However, this does not mean you can be sure to demand a refund for your booking.
Hotels and accommodation in Sweden
If you have a booking for a hotel, it is your agreement with the hotel that determines whether you have the right to cancel your reservation and receive a refund. Hence, make sure to read the contractual terms. Your prospect of cancelling the stay and getting your money back is regulated in the contract. The terms should be reasonable.
Hotels and accommodation in other countries
When you have booked a hotel, it is generally the contractual terms that determine if you can cancel the stay and get a refund.
The Ministry for Foreign Affairs (Utrikesdepartementet, UD) is still advising against travel to multiple countries. However, this does not mean you can be sure to demand a refund for your booking. You can always argue for your case though. The reason why you cannot be sure to receive a refund is that the situation can be interpreted differently among the different countries. There may also be special laws in some countries due to the coronavirus outbreak which might affect your right to a refund.
If the hotel closes, they will refund you for your booking. It might also be okay for the hotel to offer you to rebook your stay for a later time, or offer you a voucher.
If the hotel is still open but the destination is affected by such extensive restrictions that you will be unable to stay at the hotel, you can argue for a refund, rebooking or voucher.
Call 113 13 for general information about the coronavirus
If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.
You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.
- Proofread 7 July 2020