The coronavirus - hotels and accommodation
As long as UD advises against all trips abroad, you should have the right to cancel hotel reservations in other countries. If you wish to cancel a hotel reservation for a date further in the future, it is your agreement with the hotel that determines your right to do so.
Hotels and accommodation in other countries
Hotel reservations until July 15
The Ministry for Foreign Affairs (Utrikesdepartementet, UD) is currently advising against travel to all countries. The UD travel advisory applies until July 15, when a new assessment will be made.
Therefore, if you have a hotel reservation for a date prior to July 15, you should have the right to cancel the booking and receive a refund. Contact the hotel to make your cancelation and request a refund.
If the hotel does not refund your money, you can take the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
Hotel reservations after July 15
If your hotel reservation is for a date after July 15, then we do not currently know whether UD will advise against travel to your destination. If you still wish to cancel your hotel reservation, it is your agreement with the hotel that determines your rights. Your ability to receive a refund when you cancel a hotel room depends on the cancelation terms that apply for your booking. Each hotel has its own terms and conditions. This means that in order to be certain of what applies to you, you need to check what is stated in the terms and conditions of your particular booking.
Do not hesitate to ask the hotel if it is possible to change the booking to a different date. If the hotel closes, they will refund you for your booking.
Hotels and accommodation in Sweden
If you have a booking for a hotel in Sweden, it is your agreement with the hotel that determines whether you have the right to cancel or rebook your reservation. Contact the hotel and ask if such a possibility exists.
Call 113 13 for general information about the coronavirus
If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.
You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.
- Proofread 14 May 2020