The coronavirus - canceled events
If events for which you have tickets are canceled due to the coronavirus, you are entitled to a refund. Such events may include concerts, theatrical performances, sports events, movie screenings, etc.
If a concert, performance, sports event or other event is canceled, you have the right to be refunded for the money you spent on the event itself. This applies regardless of the reason why the organizer cancels, even if the organizer refers to force majeure. The organizer must refund you for the ticket, because you will not be receiving what you have paid for. To get your money back, please contact the organizer with your claim for a refund.
In cases where the event is postponed and you are offered to use your ticket at the rescheduled date, you can naturally choose to accept but you are not required to do so.
The Swedish Board of General Complaints (ARN) has examined a matter concerning a track event. They concluded that the organizer might be entitled to retain the full starting fee, or part of it if this is stated in the contractual terms. Make sure to check the contract for terms limiting the organizers obligation for a refund in a force majeure-situation.
Read more about ARNs conclusions on their website (In Swedish)
If you purchased your tickets by a company in another country within EU, Norway or Iceland and you need advice and support, you are welcome to contact ECC-Sweden. ECC-Sweden is part of the Swedish Consumer Agency (Konsumentverket) which specialise in helping consumer regarding cross-border trade.
Travel in connection with the event
Travel within Sweden
If you have booked a trip in connection with an event, it is the travel company's terms and conditions that decide whether you have the right to cancel or rebook. Contact the travel company and ask if such a possibility exists.
If you have not purchased a ticket that entitles you to a refund, then unfortunately it will be difficult to obtain any compensation from the organizer of the trip. You can always contact the company to investigate the possibility of compensation, but this is not something that you can demand.
If you have purchased the ticket for the event combined with a trip and a hotel, a so-called package trip, you are protected by the Package Travel Act.
Read more about your rights concerning package trips (In Swedish)
If the Ministry for Foreign Affairs (Utrikesdepartementet, UD) has advised against travel to your destination at the time for departure you should be entitled to a refund of the purchased ticket. The reason for this is that it is a force majeure-like event.
If UD does not advise against travel to your destination when your trip is to take place, but you still wish to cancel the flight, then you must read what is stated in the terms and conditions for the plane ticket. It is these terms and conditions that determine your cancelation options.
You are always entitled to get a refund of the flight tax if you cancel a plane ticket. Contact the airline company with your demands.
Hotel accommodation in connection with the event
If the hotel closes, they are required to refund you for your booking.
If you want to cancel your hotel it is, during normal circumstances, the contractual terms that determines whether you have the right to cancel and get a refund. Make sure to check the contract for terms concerning your right to cancel your stay and get a refund.
Do not hesitate to ask the hotel if it is possible to change the booking to a different date.
In other countries
If the hotel closes, they are required to give you a refund for your booking.
If you have a hotel booking abroad during a time when the Ministry for Foreign Affairs (Utrikesdepartementet, UD) is advising against travel to that destination, you should have the right to cancel the stay and get a refund.
The terms of the hotel must be reasonable, and the interpretation by the Swedish Consumer Agency is that a consumer that is unable to get to the destination due to the ongoing pandemic, is entitled to a refund. This has not been tried in court, and the situation can be interpreted differently among the different countries. There may also be special laws in some countries due to the coronavirus outbreak.
If you need advice and support, you are welcome to contact ECC-Sweden. ECC-Sweden is part of the Swedish Consumer Agency (Konsumentverket) which specialise in helping consumer regarding cross-border trade within EU, Norway and Iceland.
If UD does not advise against travel to your destination – for example, if your hotel booking is for a date further in the future, when the extraordinary circumstances no longer affect your destination – then it is your agreement with the hotel that determines your cancelation options. Each hotel has its own terms and conditions. This means that in order to be certain of what applies to you, you need to check what is stated in the terms and conditions of your particular booking.
Do not hesitate to ask the hotel if it is possible to change the booking to a different date. If the hotel closes, they will refund you for your booking.
If you have purchased a second-hand ticket
If you have purchased your ticket from a private individual or from a company that sells second-hand tickets, you may not be able to claim a refund for the full ticket price if your ticket was more expensive than the regular price. Second-hand tickets are often more expensive, and in such a case you cannot demand a refund for the difference, but only for the regular ticket price.
If you are concerned about attending the event, you can ask the organizer if it is possible to rebook for a later date.
Call 113 13 for general information about the coronavirus
If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.
You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.
- Proofread 6 July 2020