The coronavirus - canceled events

If events for which you have tickets are canceled due to the coronavirus, you are entitled to a refund. Such events may include concerts, theatrical performances, sports events, movie screenings, etc.

If a concert, performance, sports event or other event is canceled, you have the right to be refunded for the money you spent on the event itself. This applies regardless of the reason why the organizer cancels. The organizer must refund you for the ticket, because you will not be receiving what you have paid for. To get your money back, please contact the organizer with your claim for a refund.

However, this issue has not yet been legally examined in connection with the coronavirus, so if the organizer refuses to grant you a refund, you can proceed by filing a complaint with the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), which will review the matter.

Read more and file a complaint on ARN's website

Travel in connection with the event

If you have booked a train or bus trip in connection with an event, it is the travel company's terms and conditions that decide whether you have the right to cancel or rebook. Contact the travel company and ask if such a possibility exists.

If you have not purchased a ticket that entitles you to a refund, then unfortunately it will be difficult to obtain any compensation from the organizer for the train or bus trip. You can always contact the company to investigate the possibility of compensation, but this is not something that you can demand.

Hotel accommodation in connection with the event

In other countries

If you have booked a hotel stay in another country in connection with an event, you may be entitled to a refund because the Ministry for Foreign Affairs (Utrikesdepartementet, UD) is advising against all travel to other countries. If the hotel does not refund your money, you can take the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).

Read more and file a complaint on ARN's website

If your hotel booking is for a date further in the future and it is not currently known whether the Ministry for Foreign Affairs will still be advising against travel to other countries, then it is your agreement with the hotel that determines your rights. Your ability to receive a refund when you cancel a hotel room depends on the cancelation terms that apply for your booking. Each hotel has its own terms and conditions. This means that in order to be certain of what applies to you, you need to check what is stated in the terms and conditions of your particular booking.

Do not hesitate to ask the hotel if it is possible to change the booking to a different date. If the hotel closes, they will refund you for your booking.

In Sweden

If you have a booking for a hotel in Sweden, it is your agreement with the hotel that determines whether you have the right to cancel or rebook your reservation. Contact the hotel and ask if such a possibility exists.

If you have purchased a second-hand ticket

If you have purchased your ticket from a private individual or from a company that sells second-hand tickets, you may not be able to claim a refund for the full ticket price if your ticket was more expensive than the regular price. Second-hand tickets are often more expensive, and in such a case you cannot demand a refund for the difference, but only for the regular ticket price.

If you are concerned about attending the event, you can ask the organizer if it is possible to rebook for a later date.

Here you can read more about consumer rights and events

What if you have booked tickets and hotels to watch the European Football Championship?

The European Football Championship is one of many major events that have been canceled. If you have booked a package trip that includes tickets to the European Football Championship, you are entitled to a full refund from the tour operator. Because the very purpose of the trip – the European Football Championship match(es) you were to attend – will not be happening, you have the right to be refunded for the entire trip.

If you have booked your own travel, hotel and tickets individually, you may instead direct your claim for a refund to the companies through which you booked your travel, hotel, and tickets.

Football tickets

Because the European Football Championship has been canceled, you should be able to receive a refund for the event itself. The terms and conditions should specify where you must direct your complaint. Sometimes the ticket seller takes responsibility for certain errors, but other times you may need to contact the organizer directly.

Travel 

If the Ministry for Foreign Affairs advises against travel to your destination during the period when your trip is to take place, you should be able to claim a refund for the plane ticket, because this constitutes a force majeure-like event.

If UD does not advise against travel to your destination when your trip is to take place, but you still wish to cancel the flight, then you must read what is stated in the terms and conditions for the plane ticket. It is these terms and conditions that determine your cancelation options. However, whenever you cancel a plane ticket you should always be entitled to a refund for the airline tax. If you wish to cancel your plane ticket, you should contact the airline with your request.

Hotel accommodation

If UD advises against travel to your destination during the date(s) when you are scheduled to stay at the hotel, you should have the right to cancel the reservation and receive a refund.

If UD does not advise against travel to your destination – for example, if your hotel booking is for a date further in the future, when the extraordinary circumstances no longer affect your destination – then it is your agreement with the hotel that determines your cancelation options. Each hotel has its own terms and conditions. This means that in order to be certain of what applies to you, you need to check what is stated in the terms and conditions of your particular booking.

Do not hesitate to ask the hotel if it is possible to change the booking to a different date. If the hotel closes, they will refund you for your booking.

Call 113 13 for general information about the coronavirus

If you have general questions about the coronavirus, you can call the national information line on 113 13. All information provided by 113 13 is verified by the Public Health Agency of Sweden (Folkhälsomyndigheten) or by other responsible authorities.

Read more from the Public Health Agency on their website

Krisinformation.se

You can find information from several authorities about the spread of the coronavirus on the website krisinformation.se.

Read more about the coronavirus on Krisinformation.se