New in Sweden: Shopping on the internet

There are many companies on the internet that sell products and services, but not all of these companies should be trusted.

Make careful checks about the company you want to buy from:

  • Is there an address and telephone number for this company?
  • What do other people think about this company? You can often find reviews on the internet about what is good and bad about different companies.

If you buy something on the internet from a Swedish company, you always have the right of withdrawal (ångerrätt). The right of withdrawal means that you can change your mind, withdraw from the agreement, and return the product within 14 days of purchase. You then only pay the cost of returning the item. If you have not used the item, you will be refunded the rest of the money.

Find out more about the right of withdrawal

Offers that are too good to be true

There are many offers on the internet that seem to be too good to be true – you might, for example, be offered a tablet or mobile phone for only one krona. Such offers often require expensive subscriptions, which it can be difficult to get out of. If you accept the offer, you must then pay a large cost each month.

Be aware that you might also find these kinds of offers in places outside of the internet – they may, for example, be offered in ordinary advertisements, in a letter, or by a salesperson on the street.

If you do not have identification

Have you only recently received your personal number from the Swedish Tax Agency (Skatteverket)? Bear in mind that you should not buy anything on the internet until you have received your ID card (legitimation). You will need to show your ID card in order to collect your package from the post office. This also applies if you need to pay an invoice at a bank.


Those who are new in Sweden can find further advice here