You have the right to a receipt if you buy something in a shop. If you shop online you have the right to obtain a confirmation of the order. Remember it is a good idea to save the proof of what you have bought and how much you have paid.
Things to keep in mind
- To be able to submit a claim, you need to be able to prove your purchase. The easiest way to do this is with a receipt.
- For large and important purchases, you should save the receipt for the entire claims period, that is, at least three years.
- If you no longer have your receipt, you might be able to provide a bank statement, so long as it makes clear what you bought.
Receipts for claims
The receipt is proof of what you have bought, where and how you bought it and how much you paid. It is a good idea to save the receipt for the entire claims period. You will always have three years to submit a claim after purchasing an item or service.
For services conducted on land, constructions or other fixed property, there is a ten-year claims period. If for example you have renovated the bathroom, you can make a claim for a fault for a period of up to ten years. If you own a property, it is a good idea to save all the receipts related to the property for as long as you live there.
If you have received a guarantee that lasts longer than the claims period, you should save the proof of guarantee for as long as it is valid.
What must a receipt contain?
A receipt must contain information about the date, price, article name and number of items. The company name, registration number and address must also be present.
Comprehensive information about compulsory information for checkout receipts can be found in the Swedish Tax Agency regulations on requirements for cash registers.
(The link redirects to a website in English)
If you do not have a receipt
There is no law that stipulates you must show a receipt to make a claim. It could be possible to just show a bank statement. However, you must be able to show when you made the purchase, from whom and for what price. If you purchased several items at the same time, there is no guarantee that you will be able to use the bank statement to show which individual items you purchased. In such cases, a receipt might be necessary.
When you buy something in a shop, the salesperson must offer you a receipt. You can receive a printed copy or a digital receipt by text message or e-mail.
When you enter into a distance agreement, for example via telephone or the internet, the company has no obligation to offer you a receipt. However, you have the right to obtain a confirmation of the agreement no later than after the item’s delivery or the start of the service. The confirmation must state what you have purchased and how much it cost. The confirmation – alongside something such as a copy of your card history, a bank statement or extract from your internet bank – then applies as proof of your purchase.
- Proofread 7 February 2018