Agreements and terms and conditions

When you buy something, order tickets or book hotel rooms, you enter into an agreement. Therefore it is important to know the rules that apply when you buy.

You must be 18 or over

To enter into an agreement, you must be over 18 years old. However there are three exceptions:

  • If your parents or legal guardians have given their permission.
  • If you are 16 years old, you have the right to purchase items with money you have earned yourself. 
  • If you have your own household before the age of 18, you have the right to make purchases for the household.

If you are under 18, you must pay for the items in cash. To buy on credit, you must be 18 or older, or have received permission from a legal guardian. Paying by invoice is the same as buying on credit.

You are not bound by unreasonable terms

Always read the terms and conditions of an agreement before you buy. The seller must inform you of the terms and conditions before the purchase is made. However, you are usually bound to an agreement regardless of whether you have or have not read the terms and conditions.

On the other hand, an agreement may not contain conditions that do not follow the consumer sales act, or other binding consumer protection legislation. These are referred to as “unreasonable terms”. If a seller writes in their terms and conditions that you must make a claim within one year, this breaks the consumer sales act that states you have three years to make a claim. Therefore such a term is not valid.

Remember, if you are buying something from a individual, consumer legislation does not apply. When buying something from an individual, you and the seller can agree to your own terms and conditions for the purchase.  

Read more about buying from an individual

(The link redirects to a website in English)

You do not need to pay for something you have not ordered

For an agreement to be valid you must accept an offer, or explicitly order something. If a company states you have ordered something, they must also be able to prove this.

You do not have to pay for items you have not ordered, however you always need to contact the company and contest the incorrect payment demands. In addition, you are not obliged to pay for the return shipping costs for something you have not ordered. If the company requests the item be returned, you can ask for a return postage slip.

What does the law say?

The Consumer Contracts Act regulates whether the terms used by a company for a consumer are reasonable or not. 

More about the Consumer Contracts Act

(The link redirects to a website in English)

If the seller does not follow the law

If a company uses unreasonable agreement conditions, you can report this to the Swedish Consumer Agency. Unreasonable agreement conditions might include conditions that break the law, or that the company gains unfair advantages over you.

Report unreasonable agreement terms via the Swedish Consumer Agency website

(The link redirects to a website in English)