When you buy an ice cream, order tickets or book a hotel room, you are entering into an agreement. That’s why it is a good idea to be familiar with the rules that govern a purchase.

For example, the seller cannot change the price that you have agreed to.

You must be 18

In order to enter into an agreement, you must be at least 18. There are three exceptions:

  • Your parents or legal guardians authorize the agreement.
  • You are at least 16 and you are spending money that you earned yourself.
  • You have your own household and you are paying for its expenses.

You must pay cash for the products. To buy on credit, you must be at least 18 or have a legal guardian authorize the agreement. Paying an invoice is regarded as buying on credit.

Read the terms of the agreement before buying

Always read the terms of the agreement before buying something. The seller must notify you of the terms ahead of time. Ordinarily you are bound by an agreement regardless of whether or not you have read its terms.

You are not bound by unreasonable terms

An agreement may not contains terms that violate the Consumer Sales Act or other non-optional consumer protection legislation. Such terms are referred to as unreasonable. A seller that includes terms to the effect that you must file a complaint within one year is in violation of the three-year period specified by the Consumer Sales Act. Such terms are invalid.

One exception is when you buy something from an individual. The Sales of Goods Act takes effect at that point and it is up to the two of you to agree to the terms.

Link to buying from an individual 

You do not have to pay for products that you have not ordered

You must have accepted a purchase or an agreement for it to be valid. You do not have to pay for products that you receive but did not order. Nor do you have the right to keep the products.

What happens if the seller does not follow the law?

If you run into a seller that uses unreasonable terms, you can report it to the Swedish Consumer Agency.

This text has been translated from Swedish. Bear in mind that the translation may differ slightly from the original text. The source has only proofread the Swedish text.

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