New in Sweden
Are you new in Sweden? Once you have received a personal number, you can do a lot as a consumer. For example, you can subscribe to a mobile phone contract, buy goods via the internet and sign agreements. As a consumer, you have both rights and obligations and it is good for you to know about these. This page has been translated into several different languages.
Things to keep in mind
- Never sign an agreement or contract that you do not understand.
- Never sign agreements on behalf of anyone else – not even for family or friends.
- Protect your personal number and your bank details so that you are the only person that can use them.
- Pay your bills in time. If you fail to pay the same bill on several occasions, your debt will be passed to Kronofogden (the Swedish Enforcement Authority). This debt could make it more difficult for you to be granted Swedish citizenship.
- Be very careful with offers that seem too good to be true – for example, a mobile or tablet for just one krona.
- Never accept an offer from a telephone salesperson unless you are completely certain about what you are buying.
- Do not take quick loans (snabblån) without first finding out how much they will cost. These are the most expensive ways to borrow money.
- Have you bought something that does not work properly? If so, you are entitled to go back to the shop to complain about (reklamera) the product and get help.
- Have you bought something on the internet but have since changed your mind? You have the right of withdrawal (ångerrätt) for 14 days. You can return the product and get your money back.
Those who are new in Sweden can find further advice here:
We are here to help you
As a new consumer in Sweden, there is a lot for you to think about. In each municipality, there are budget and debt advisers (budget- och skuldrådgivare) that can help you with your finances. In many municipalities, there are also consumer advisers (konsumentvägledare) that can help you if you have questions about purchases and contracts. Here on the Hallå konsument website, you can read answers to many frequently-asked questions about money, contracts and purchases. You can also call us and we will help you.
These pages are available in various languages:
This text has been translated from Swedish. Bear in mind that the translation may differ slightly from the original text. The source has only proofread the Swedish text.
- Proofread 14 July 2016