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General consumer rights

Invoices and payments

Provisions for invoices and dunning notices Disputing an incorrect invoice Getting your money back if you paid by card

Complains and warranty

How to complain against a defective product How to complain against a faulty service Warranty

Right of withdrawal, return or exchange goods

Return or exchange goods Right of withdrawal

Scams

Bank fraud and credit card frauds Scam text messages and phishing ID theft

Late delivery

Late delivery of a product Late delivery of a service

Consumer rights within the EU

Geoblocking The Services Directive European Small Claims Procedure

Settle the dispute

Settle the dispute in court Alternative dispute resolution

Consumer laws

The Consumer Services Act The Consumer Sales Act The Act on Distance Contracts and Off-Premises Contracts

Incorrect pricing information

What happens if a product is marked with an incorrect price.

Rules for telemarketing

Dropshipping

Buying from companies based outside the EU

Automatic contract extension

Buying from a private individual

Services of general interest